Frequently Asked Questions
General
lol•ly•gag
-verb
"To recline or lean in a relaxed or indolent manner."
How can I buy Loll products?
Have questions or want to place an order? Give us a ring. Sales representatives may be reached at 877-740-3387 x 2 or x 3, Monday through Friday between 8:00 AM and 5:00 PM (Central Time) or email sales@lolldesigns.com for assistance.
Loll does have manufacturer representatives around the country. Connect with us and we'll give you more information
How long will it take to receive my order?
To keep our production facility as efficient as possible, most Loll products are made to order. Our current production timeline for trade orders is approximately 6 - 8 weeks plus transit time (approximately 5 business days).
Where do I send the Purchase Order to?
Purchase Orders may be emailed to orders@lolldesigns.com. A Sales Order confirmation will then be e-mailed in return. If you prefer fax, our fax number is 218-525-2850.
What are my payment options?
We accept American Express, Discover, MasterCard and Visa. Checks are also accepted. In general, 50% payment is required at the time of order. Terms are generally net 30 upon shipment.
Will my order be taxed?
If your order is shipping to a Minnesota address we are required to collect sales tax.
How do I find the status of my order?
Call or e-mail us! We'll be happy to check up on it.
Do you offer color swatches?
Please fill out your information here and we'll send you our Loll CUBE which includes our 9 color samples and collection overviews. Your clients will love it.
Missing product assembly instructions?
All assembly instructions are available and downloadable on each individual product page on lolltrade.com.
Order missing parts?
We apologize! Please call us at 877-740-3387 x 1 or email us at sales@lolldesigns.com and we will send you the necessary parts.
What is your privacy policy?
We value your privacy and do not sell your information to any companies. For detailed information, please review our entire Terms of Use (site security)
Office Address
Loll Designs
5912 Waseca Street
Duluth, Minnesota 55807
e-mail: sales@lolldesigns.com
About Loll
Who designs your products?
We do! We also work with outside designers from time to time, including Eric Pfeiffer, Christopher Douglas, Eva Sobesky, and Studio Murmur.
Did I hear you used to make skateboard parks?
You heard right! Want to learn how we started lollygagging? Click here for our company history.
What kind of material is Loll made out of?
Loll products are made with 100% recycled high-density polyethylene (HDPE) which is the same material as the #2 plastics (i.e. mostly milk jugs) that you take out to the curb every week. Milk jugs are used due to their lack of pigment so another color can be created. The color is not a finish coat; it is a pigment embedded in the material. You will never have to paint or stain Loll Furniture.
Some pieces use Richlite natural paper composite. Richlite will patina as it weathers and the lighter, natural colored material will redden or turn grayish. Black will remain black for years but with some apparent weathering.
As Loll material is a post-consumer recycled material, the medium to create the material does inevitably fluctuate. Although we do continuously strive for the best consistency possible, material color and texture may slightly vary from sheet good to sheet good and thus product to product.
Is there ultraviolet (UV) stability in Loll material?
Yes. Loll products are manufactured with a highly weatherable HDPE sheet. Our post consumer resin includes a superior UV additive designed for plastics that improves exterior durability, greatly reducing characteristic surface degradation caused by sunlight and other UV light sources. Pigments / color concentrates are also added that are formulated with the best weathering pigments available in the market in a particular color-space. Click here to read more about Color and UV Fading.
Is fading covered under warranty?
No. The sun is very hard on materials that have constant direct exposure and we cannot guarantee the material will not change over time. However, as noted above, the HDPE that Loll uses has a UV stabilizer and is very resistant to fading. Darker colors are naturally more resistant than lighter colors.
Click here for our complete 3-year warranty.
What kind of maintenance will I have to do to keep my Loll Furniture looking good?
None! Loll furniture will not warp, rot, require paint or stain or any ongoing maintenance. It is a good idea to occasionally inspect the furniture fastening to ensure bolts are not loosening. Daily expansion and contraction caused by heating and cooling can occasionally loosen hardware.
How should I clean my Loll Furniture?
Mostly you will find a simple hose-off will do the trick. If there is a little more dirt, a simple wet rag and natural spray cleaner should be sufficient to keep Loll furniture clean. Microfiber towels work great! If there is dirt embedded in the texture, you can do well with a mild soap and water and a stiff but gentle bristled brush. You can power wash your furniture if you like that sort of thing.
Graffiti Removal: Removing graffiti is a very simple task. Since the HDPE material we use is non-porous, paint does not penetrate the surface. We recommend using a citrus cleaner. The citrus cleaner that we used calls to be sprayed on and left for 20 - 30 seconds. After the cleaner has had time to loosen the paint, it wipes off of the side panel with ease. Do not use petroleum based cleaners as they will "eat" the plastic. Click below to view our maintenance video.
Is it safe to use / keep my Loll Furniture by a fire pit?
Yes! Just don't throw it in the fire. The melting point of our material is 275°F - which means if you do have a problem with melting, you've got bigger problems to worry about first... like the fact that your legs are on fire.
Shipping & Delivery
How do Loll products ship?
Loll furniture is shipped knocked down, flat-packed to save on costs and resources. We have gone to great lengths to make our furniture assembly very simple. Your shipment will include easy-to-follow instructions and any tools that you need to assemble your furniture.
Larger orders will ship securely palletized on a 4 x 8 pallet(s). Please read the Loll Shipping and Assembly Logistics (pdf) thoroughly prior to delivery.
For more details, see our Assembly Videos!
How long will it take to receive my order?
To keep our production facility as efficient as possible, most Loll products are made to order. Our current production timeline is approximately 6 - 8 weeks plus transit time (approximately 5 business days).
How much does shipping cost?
It depends on what you order. Contact us and we'll be happy to provide a shipping quote.
What if something arrives damaged?
Please inspect your purchase immediately upon receipt. If damage is visible, reject the shipment, be sure the driver notes the damage and contact Loll as soon as possible. If you are not available at the time of delivery and cannot reject a damaged shipment, keep all components of the delivery and contact sales@lolldesigns.com or 877-740-3387 x2.
We will request a photo of the damaged product as well as the packaging. We will file a damage claim with the shipper and ship a replacement as soon as possible.